Help Center

After checkout, you will receive an email with the Download Dashboard. This contains an access link to the products via Dropbox.
Please double check that you are putting a good email when checking out as this is where your downloads will be sent.

No, due to the nature of our products we are unable to fulfill any refunds, returns, or exchanges. Please read descriptions and product details before making a purchase to ensure you have found what you're looking for.

Uh oh! Accidents and/or technical errors happen, and we want to ensure you receive everything you paid for. If you do not receive the downloads, please reach out via the contact form and we will get back to you as soon as possible.

You will receive a user guide with your purchase with step by step installation and how tos. OR you can refer to this setup guide video that walks you through the process.
Please note, the setup guide uses Goodnotes as a reference, however, other apps with follow a similar process.

Make sure you have "read only" mode turned ON in the Goodnotes app. This will allow you to use hyperlinks to navigate your planner. If the hyperlinks still don't work, please reach out via the contact form so we can help resolve the issue.

To download the files, you will need to be using a browser, not app. If you are still unable to download the files, please reach out via the contact form so we can help you resolve the issue.

This issue often arises when trying to import a .ZIP file into your annotation app. Please ensure you have unzipped the file before importing. You will then be able to import the PDF file, .PNG files etc.
You may also run into this issue when using the Goodnotes elements .collection file for digital stickers. To avoid this, click on the Goodnotes ICON instead of "open in Goodnotes" when sharing the file. (refer to the user guide included with purchase for step by step installation).

You will need a third party font installation app to complete this process, such as iFont. After downloading the .OTF file, open it in the iFont app and follow the guided prompts to complete the installation process.
If the font is not working correctly/showing up in your annotation app (Goodnotes etc.) please try restarting the app so it can update and refresh.
If you have any issues getting the font downloaded, please reach out via the contact form so we can help get the issue resolved.

Our planners are compatible with Apple devices (iPad, iPhone, Mac). However, it is most feasible to use our planners on an iPad for its compatibility with the Apple Pencil.
Please note, it is recommended these products be used on a iPad model still being supported by the latest software updates.

• Goodnotes
• Notability

You can use our product on Android devices if you have an annotation app that allows you to import PDF files.
App suggestions (but not limited to):

• Xodo
• Noteshelf
• Goodnotes

The products are not compatible with Microsoft OneNote